Privacy policy

🔒 Privacy Policy

Last updated: November 8, 2025

Xinate (“we”, “us”, “our”) operates this store and website, including all related content, features, and services, to provide customers with a curated shopping experience (the “Services”). This site is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services. By accessing or using our Services, you agree to the practices described below.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

  • Contact details: name, billing/shipping address, phone number, email.
  • Financial information: payment card details, transaction confirmations.
  • Account details: username, password, preferences, and settings.
  • Transaction details: items viewed, added to cart, purchased, or returned.
  • Communications: messages, customer support inquiries, or feedback.
  • Device & usage data: IP address, browser type, device ID, and interactions with our site.

2. Sources of Personal Information

  • Directly from you (e.g., account creation, purchases, support requests).
  • Automatically through cookies or similar technologies.
  • From service providers (e.g., payment processors, shipping carriers).
  • From business or marketing partners who help us serve you better.

3. Cookies & Tracking Technologies

We use cookies and related tools to enhance your browsing experience, remember preferences, analyze site traffic, and deliver personalized ads. You can manage or disable cookies in your browser settings. Depending on your region (e.g., EU, California), you may see a cookie banner to manage your preferences.

4. How We Use Your Information

  • To provide and improve our Services (orders, payments, returns, support).
  • To personalize and enhance your shopping experience.
  • For marketing and advertising purposes.
  • To detect and prevent fraud or unauthorized activity.
  • To comply with legal and regulatory requirements.

5. How We Disclose Personal Information

  • With Shopify and service providers who support our operations (IT, payments, logistics).
  • With marketing partners for promotions or targeted ads.
  • When legally required, to comply with laws or protect our rights.
  • As part of a merger, acquisition, or sale of assets.

6. Relationship with Shopify

Our store is hosted by Shopify. Your data may be processed in locations outside your home country. Shopify may use aggregated merchant data to improve services. For details, see the Shopify Privacy Policy.

7. Third-Party Websites & Links

Our website may include links to third-party sites. We are not responsible for their privacy or security practices. Review their policies before submitting any personal data.

8. Children’s Data

We do not knowingly collect personal information from children under 13 (U.S.) or 16 (EU). If you believe your child has provided us with personal data, please contact support@xinate.com for deletion.

9. Security & Data Retention

We use security measures to protect your data, though no system is completely secure. Please avoid sending sensitive info through unsecured channels.

We retain data as long as necessary for business or legal reasons, including:

  • Order and payment records: 7 years minimum (for compliance).
  • Customer accounts: until deletion or closure.
  • Support messages: generally up to 2 years.

10. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Request a copy or transfer (data portability).
  • Opt out of targeted advertising or sale of personal information.

We honor the Global Privacy Control (GPC) signal where required by law. You may unsubscribe from marketing emails anytime, though we may still send order or service notifications.

11. Complaints

If you have concerns about our privacy practices, please contact us. You may also reach out to your local data protection authority for further assistance.

12. International Transfers

Your personal data may be stored or processed in the U.S. or Canada. When transferring data from the EEA or UK, we rely on Standard Contractual Clauses or similar legal mechanisms.

13. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in operations or regulations. Updates will appear on this page with a revised “Last updated” date.

14. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Xinate, LLC
📧 support@xinate.com

Your privacy matters to us — thank you for trusting Xinate with your information.